Return Information for Boss Speakers and Audio Equipment

What is the Return Policy?

You may return most products purchased. Most items may be returned with Four weeks of receiving the item. However we are not the initial seller so you must contact and/or refer to the main sellers terms for returns individually.

Requirements to get a Full Refund

In most cases these are the basic requirements to get a 100 % refund.

  • Items must be in new condition
  • Items need to be returned with all original packaging and accessories
  • Media items (such as, movies, music, video games, and software) must be unopened and still inside their plastic wrap
  • Musical instruments, televisions, and consumer electronics will need to have a UPC or serial number
  • Shoes and clothing have to be unworn

Items with FREE Return Shipping

The below items usually have a free return shipping method.

  • Baby Items
  • Shoes
  • Clothing
  • Accessories
  • Jewelry
  • Watches (except those available in Sports & Outdoors)

UPS Pickups

After you request a UPS pickup, UPS will send a driver to the address with the shipping label within 1-5 working days. Make sure you've described the defect, damage, or error and include that with the returned package. In case the original packaging still is available, return the item in this packaging. To help avoid issues with the pickup, remove any used shipping labels which might be still on the box.

  • For details about UPS pickups, go to
  • The price of return shipping could be deducted from the refund.

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